Given the difficulties brought about by Covid – staff on furlough or “let go”, orders drying up, workers self-isolating – customer retention becomes even more important than usual. Unfortunately, it may also become more difficult. After all, how can good levels of customer service be maintained if there are fewer people around to give it?
Read MoreWe will remember
Good customer service is more important than ever now.
Read MoreWhat does a broken clock signify?
This sounds like an odd kind of question to pose on an educational technology website, but bear with me. A couple of days ago I went to my local swimming pool and the clock on the wall was tilted at an angle, and stuck at ten to six (it was three in the afternoon).
So that got me thinking: does a broken clock indicate that the management really doesn't care that much about such details because they are regarded as unimportant in comparison to customer service issues?