Elaine keeps telling me to remember to clock in and out at stations, even if the barriers are open. She’s right.
Read MoreWe are running a good service –you can see it in real time
Here’s a photo I took recently on the London Underground. There are periodic announcements, static noticeboards, and electronic delays constantly assuring us that we are experiencing a good service. I presume it is intended to introduce a feel-good element into an otherwise mundane existence.